How To Use Facebook Groups For Your Business

Facebook Groups are one of the basic components of Facebook. You are probably even a member of some of them.


It's a place where people with the same interests can connect online. The basic principle is that it is an online place for people to discuss, share experiences and express their opinions and attitudes. It also allows people to organize events, share photos, videos, or broadcast live videos.


Any Facebook user can create a group and its operation is completely free. Each user can be a member of up to 6,000 groups at the same time. 


Unlike FB Pages, groups can be closed, and while the Page serves primarily for brand presentation, groups are focused on users and their activity in the community.


There are 3 types of Facebook Groups:

Public groups are the ones anyone can find and join. On the other hand, Closed Groups can be found, but their content is hidden and the membership must be approved by its moderator or administrator. This is a great tool to control who wants to join the community and thus control the membership. The highest level of privacy is offered by the Secret group. You cannot view or search those on Facebook. Members of these groups are directly invited by administrators or other members.


Key takeaways

  • Anyone with a Facebook account can create and run a group for free
  • A user can be a member of up to 6,000 groups at the same time
  • Groups can be public, but also completely hidden and closed
  • You can create events, share content, and discuss, exclusively in a group, without showing content on your wall
  • As an administrator, you can delete a group at any time

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Why people use FB Groups?

More than 1.4 billion people are using Facebook Groups. It means, people like groups. Why are they using them?

To connect

People like to connect and discuss a common topic. Groups are a great tool for people to meet new people with the same interests, build relationships, or connect with friends or acquaintances.

Inform

Groups are an excellent tool for informing people. Almost everyone has a Facebook in their pocket, which makes FB Groups an excellent tool for informing people with common interests. For example, a library that you regularly visit may report sudden changes in its opening hours or send notifications about upcoming news or events.

Express

Groups are by nature closed places, giving people the opportunity to express themselves and share their opinions. 

Inspire

Groups are also a great tool for sharing inspirational posts, or finding inspiration.

Discover

In groups, people draw new knowledge, discover new resources and ideas.

Co-work

Secret groups are also popular at work. A Secret group is a place where people can discuss projects, share information and documents.

Offer

There are a number of groups that focus on connecting people who sell and buy something.

Organize

People like groups because it allows them to organize events for a specific target group on a regular basis. Groups allow them to easily create an event, let members know about it, and keep track of attendees.

How to exploit Facebook Groups?

Facebook Groups are a distinctive tool and there are several ways to use them for business.

Building community

FB Group is a great tool for creating communities around a particular interest, location, brand, etc. By its nature, a group is a closed place where people have a safe space to discuss and share their thoughts. When you create such an environment, you have a unique space to ask and interact with members.

Connect with your customers and provide them value

You can also use a closed group for your existing customers. It is a place where you can provide additional support and stay connected with your clients.

Connect your team

Facebook Groups can also be used as an internal digital workplace. You can set a group as "Secret" so people can't find it. It means you have enough privacy to discuss and share documents with your colleagues.

Nurture group data insights

Facebook collects a lot of user data and, fortunately, shares some with you. Use Group Insights to better understand the group. The data can also help you understand your target audience and help you target your ad more accurately.

How to grow your Facebook Group?

The growth of the members in the group is the basic rule for group success. There are some minor strategies to increase the number of new members with minimal effort.

Brief and clear description

Be extremely careful about the description. It's the first thing people see when they find your group. In this case, it must be immediately clear what people can expect from the group. The description should be brief and clear.

Think about contact points

Your potential group members are going through different so-called contact points. These points could be your website, Linkedin profile, business cards, etc. You can use all of these places to mention your group here.

Email signature

Include a call to action in your email signature. With every email you send, you let the world know that you run a group and invite other members there.

Set it as one of the signatures and whenever you write a new email or reply to one, you can easily add information about the group.

Try a paid ad

On Facebook, you can make your group visible with paid advertising. If it is well optimized, it is usually a cheap way to get new members. You don't have to be a social advertising specialist, for example, you can use our groost app to create an optimized ad with just a few clicks.

Short link

Use a short link with your domain that redirects the user directly to the group. For example yourwebsite.com/group should be redirected to the group. With this short link it is easy for you to tell people how they can find the group. 

Ask for recommendations

Reach out and ask the first few members of the group to invite their friends who may also be interested. You can repeat this process indefinitely.

How to increase engagement in a FB Group?

The basis of a successful group is the consistent and regular activity of its members. You can support it in many different ways, and we offer several of them in the following list below.

Tell people to set up alerts

Your post may be lost among other content. Fortunately, Facebook provides an Alert feature that notifies you when someone in the group posts something new. But the user has to turn it on himself and it's up to you to remind them. Create an in-action post, like an image, an animated GIF, or a short video to tell people to set up an alert.

Loom / Clips / Pic / GIF

Write personal messages to members

Groups are a great tool for people to meet each other personally. Don't be afraid to communicate with members directly. Send them personal messages. You are showing that you are interested in them and that you care about their membership. For example, you can thank members for their participation in the group. With more members, it's not easy to communicate with everyone, but you can use Group Insights to find the most active members and filter out the key members of your group, so that you can personally thank them.

Create an event

You can create an event within a group. It's a great tool to tell people about an upcoming event. Do this, because you will get feedback on whether people are interested in the event, and if so, Facebook will provide a reminder for you that lists who wants to come.

Name active members as admins or moderators

Take the opportunity to reward active members of your group. An excellent tool for this is to appoint a member as an Administrator or Moderator. It is a certain public appreciation and status they have earned for their efforts towards the community. In addition, the benefit for you is that such people will be happy to assist you in controlling and following group rules and deleting and blocking trolls.

Show your “behind the scenes”

Show people things they can't see. Show them what you're working on. They will feel more important, because you are sharing a "secret" things with them. This open approach can also attract other people to join your group.

Make polls

A minor, but engaging function. Instead of a regular post, give people the chance to vote by creating a poll. People like to voice their own opinions, and such a poll can give you valuable insight into people's ideas about a given topic.

Start debates

Groups, unlike Pages have an advantage — people are much more into debating here. They feel that they are in a small, closed group, so it is much easier to share their ideas and to debate about different topics.

Ask questions even if you know the answer. Remember, it's not important that you know it, but it is crucial that others have the opportunity to show publicly that they also know the answer. Remember, that people come to Groups to share their knowledge, as well as to learn more, and some people love to be "heard," so give them a chance to have a voice.

Create live video dedicated to certain members

Use one of the most favourite Facebook features — live stream. An advantage of the live stream is that you are authentic and this is what people like. You don't have to broadcast every day, but you should live stream on a regular basis. It also shouldn't be too long. Use live streaming to tell people news from your business, or just say “Hi” to them and thank them for their activity.

Pin important posts

You can pin one post in a group so it remains visible and doesn't get lost in the others. This post can be contacts, group rules, etc.

Closing remarks

Facebook Groups have a huge potential for your business. It's a great place for personal interactions with your customers. With all the features, groups are more powerful and effective tool than ever before. 

  • Do you manage any Facebook Group?
  • What strategies do you use?
  • How do you increase engagement?
  • What are your biggest struggles?

Let us know, we would be very happy to help!

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Where Can You Publish Your Ads?

Today's online services have one major advantage. They track users and collect information about them and segment it accurately. This is a huge advantage for advertisers because they can specify their target audience precisely, so that an ad is shown only to a relevant people.


Surely, you come across such ads daily. On Facebook, Google Search… lots of you have probably tried to publish similar types of ads on these platforms.


Facebook and Google are obviously dominants of the PPC ads market. But did you know that there are a number of other platforms where you can advertise in a similar way?


You may think that this is unnecessary, when most internet users are using Facebook or Google and their services. Yes, it is true, but it doesn't mean your ad will be effective on these platforms.


Each user behaves differently on different platforms, which means that he can be immune to your Facebook advertising, for example, because he only goes there in the evenings to watch some funny videos, so advertising for selling real estate is not relevant to him. Maybe, in the morning, when he opens Linkedin, he is in a completely different state of mind and is ready to see the ad and take action.


The goal of this article is to list relevant platforms where you can advertise your services. To find out which platform is most effective for you, read this article.

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7 Key Instagram Stats & Demographics

There are more than 7 billion people on earth. And 1 billion of those people are on Instagram. That means every 7th person uses this visual-based social media network. Launched in 2010, and eventually bought in 2012 by Facebook (with more than 30 million users back then), Instagram offers a huge opportunity to connect with your current and potential customers, as well as, your followers and fans. The growth has been tremendous, which makes Instagram one of the most well-known and most widely-used social media platforms of all.


You already know that you can leverage any platform if you have a clear understanding of the audience you can reach there – and whether or not it aligns with your target audience… To find this out, let's jump into the key stats about Instagram and its users!

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Why Small Businesses Can – and Should Embrace Technology Trends in 2020

You can either follow a trend or go against it. The choice is yours. The truth is, nonetheless, that if you fall behind, your competitors may overcome you – steal your customers and offer a better service or product. Knowing that being a business owner is a tough job, technology is sometimes considered too hard to implement because it is costly to hire a strategic partner or IT support or time-consuming to learn new tactics yourself. These myths may not apply for your business – today's tools are made to be easy to implement and understood by non-technical individuals.


Technology influences every aspect of your business – IT, finances, logistics, sales, support or marketing. New approaches teach us constantly how to become more efficient at what we do. Saving money or time, increasing the scalability of our businesses or inventing new products and business models is backed by the evolution of technology. On the other hand, not everything that glitters is gold… We've written an article about the difference between trend and hype. Watch carefully what's going on in your industry and what your customers need or require (which is definitely the most important factor of all), but don't jump on every train that goes around. Not everyone will make it to the final station. There is a difference between what influences your business and what doesn't.


We will cover some trends for 2020 below, but before we jump into that, let's speak about the context. In 2018, 50% of the world's population was online. Today in 2019, it's more than 54%. Now, most people have jumped into the information age, where everything is moving at an unbelievable pace. Not only are things (goods and services) changing on a daily basis, but their costs are constantly decreasing. Imagine you bought a 3D printer 12 years ago. 40,000 USD is what you'd have paid. Today, the cheapest 3D printers cost around 100 USD. Yes, your math skills are up to par: 400x less.

Number of Internet Users Around the World
Everything changes. We either accept it and do our best, or die.

The goal of this article is to encourage you to follow the trend and embrace the newest technology in 2020, not to speak about morbid scenarios. 


Going back to where we began: YOU CAN EMBRACE TECHNOLOGY IN 2020, because it is meant to be available for you. When running a local business, you focus on what's really important, right? You don't want to spend time doing things that don't positively affect your bottom line. Being an entrepreneur, there are two key factors to go after:


  1. You want to generate more money with the assets you currently have.
  2. You want to save time and money.


To achieve one or the other, you might try tactics you haven't tried yet. To understand them, let's dive into a few trends to follow in 2020:


Marketing automation

We are bringing you our marketing knowledge, not necessarily the overall business strategy. You know your business best, but we know what saves you time and generates more money when it comes to marketing. Automating routine tasks and delegating the costly work, that you or your agency needs to do, to tools like groost. allows you to manage your online campaign effectively and for a fraction of the price. If you rely on your sales team, CRM systems like Hubspot or Pipedrive strive to help you automate follow up emails or customer retention activities. There is a plethora of tools to use, which we have covered in this article.


"For more than 30% of small businesses is marketing the number one challenge” by Mailchimp

Focus on your customer

We keep repeating this, I know. But it simply is the Holy Grail – always put the customer in the center of your (not only marketing) activities. I can assure you this won't be relevant only in 2020, but will last for decades. The times in which Henry Ford kept saying “You can have any color as long as it's black” is over. In today's era, your customers' desires and preferences are what should keep you awake at night. 


Does this apply to marketing only? Not at all. Imagine you market your product so that hundreds of people are waiting in line to buy from you. Once they approach the cashier they turn back and never come again – unwillingness to serve your customers nicely by one of your employees can be very costly. To give another example, say you run an ecommerce project. Everything from marketing to IT works great, until your logistics crash and the customer does not get what she ordered. Is this something that can badly harm your business? Absolutely! Customers have many touch points when dealing with your business – make sure every one of them is as customer-friendly as possible.

Henry Ford's Famous Statement

Don't rely on your organic reach

Let's stay in the marketing field for now. You probably run your profile on social media. Having 1,000 page likes brings you nothing if you only reach 20% of them. The organic reach is – and will be – decreasing constantly which we covered in our latest article. You will have no other choice, but to create truly engaging content that resonates with your audience and to invest in paid advertising. What you need to focus on is:

  • Keeping your target audience in mind.
  • Calculating the ROI for every campaign you run.


According to the Deloitte Small business technology trends, 80% of small businesses aren't taking full advantage of digital tools. Be the 20% of them.


Work on inbound marketing

There are two main communication strategies: inbound & outbound. Inbound makes the potential customer discover you by the content that you create – be it articles on your website, videos on your Youtube channel or podcasts on Spotify. Outbound is focused on push or disruptive strategies – you reach your potential customers while they scroll on their social media feeds, watch videos on Youtube or read articles. Working on your content brings you long-term results. Educating your audience, providing valuable content (and boosting your inbound marketing) is something you should be focused on throughout not only 2020, but every upcoming year.



We've come across a few basic tips to leverage technology in 2020. As stated, even small businesses can – and should embrace the latest technology (not only in 2020, but beyond).

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Beginner's Guide to LinkedIn Advertising

LinkedIn connects more than 630 million professionals. Its main focus is to build strong and long-lasting career connections and quality content. The platform is definitely on the rise and there are plenty of ways you can leverage it for your business or personal brand.


Knowing the fact that the organic reaches for business pages for Facebook and Instagram are decreasing, LinkedIn offers a chance to reach your audience more effectively.


So, how can you get the most out of the biggest social network for professionals? First of all, know the basics. LinkedIn (and any other advertising platform) can be overwhelming, which makes it easy to get lost. Don't try to understand everything. Choose to learn what matters to your business the most.


We have prepared content that will help you get to know the very basic idea behind advertising on LinkedIn. We call it the Beginner's Guide to LinkedIn Advertising and within it we cover the following topics:

  • What LinkedIn is really about
  • Get to know the LinkedIn interface
  • Types of LinkedIn accounts
  • Setting up your profile
  • Introduction to Campaign Manager
  • Setting up the first campaign
  • Choosing the right objective
  • Setting up your target audience
  • Introduction to Ad formats
  • Setting up your budget
  • Tools to make your life on LinkedIn easier


Dig into the LinkedIn advertising by downloading the e-book below and let us know how it helped you boost your business.

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7 Facts to Know About TikTok Demographics & Stats

Everybody speaks about TikTok, right? So, why is this platform so famous and who really uses it? Launched in 2016 by a Chinese company ByteDance, TikTok displayed an amazing three-year growth. Today, more than 800 million users engage in this entertaining platform worldwide. Entertainment is what it's all about. TikTok is a platform that allows its users to create short stories and add a musical background. Not by any chance did TikTok (ByteDance) acquire Musical.ly. Music plays a key role in the content of all TikTokers. Let's have a look at the key TikTok demographics and stats!

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How to Define Your Buyer Persona

Do you know who you should have in mind as your ideal buyer? What are their needs, what do they desire, how and when do they like to consume content, and through which channels? To answer these questions, it's extremely helpful to create buyer personas. The personas are developed based on a combination of customers' behavior and your understanding of their motivations and challenges. In the process of creating these personas, you’ll gain insights into how your audience thinks and discover what they want. You will find out the communication style that works for them, and the ways in which they like to consume content. Also, you can find out the ideal price they are most likely to pay for your product or what features the product should have.


For your business, it is crucial to define your buyer persona (aka marketing persona). What are buyer personas? Imagine them as a representation of the demographic where you can find your ideal customer. Creating them helps you understand your customers' needs, while online marketing gives you the ability to target groups or individuals according to specific aspects you can define by creating the personas. Your result? A more efficient and effective marketing campaign.


The challenge of current operating businesses is whether or not to take time out of your already busy day in order to spend time on a persona project. But so much information and knowledge can be gained and your marketing can really improve by doing it flawlessly. And remember, personas are also crucial to getting your 5 marketing Ps right


How do you start? 


1. Ask questions!

To elaborate your personas you need to determine what their goals and attitudes are. You have to ask yourself, what do they know? What do they respond to? What are their behaviors? What do they need? Where are they?


Do qualitative research to gather this knowledge. Ask them. Watch them. Follow them. 


Try to create one or more buyer personas. Developing personas helps you understand your buyers as much as possible. It can provide insights into the different roles in companies or families, as well as into an individuals' life.  This information may eventually factor into a customers’ decision to make a purchase. 


Basically, personas are a comprehensive kind of map of your customers’ minds and personalities, helping you see the world from their perspective. With this X-ray super power, you can find and tailor your ideas to fill in the gaps, meet their needs, and ensure that your content is interesting and relevant to them.


2. How do you get this information? 

Well, you are an entrepreneur, you know nothing is easy. The best source of information is interviews and surveys! Do you see your customers in person? Ask them! Do you have a sales or customer support team? Ask them about the customers. Once you determine your personas, you can schedule user interviews that last about 20 minutes or send them a survey. Make sure they get a little reward afterwards :)


A good source of information is also statistics and reliable broad research done by companies. 


I am sure you have heard that some companies even hire trained anthropologists to watch what people do and how they behave. Your research can be as deep as you want. Just do not bother your clients for too long. 

3. How do you create the personas? 

Once you’ve collected your responses, comb through your research to identify the common threads, concerns, hopes, desires, and challenges people face. Sometimes, you may notice a common theme or even phrase in your responses. These are incredibly valuable.


Have you gathered all of your data from research? Now you can start developing your unique segments. Divide the people by:


a) Demographic

b) Location

c) Interests

d) Behaviour

e) Whatever is relevant for you e. g. job title


4. Finalize them!

Once you have your “rough” personas, it’s time to polish it all. Make sure you have a name for each, and circulate your personas for feedback from relevant people (e.g., your sales team). Once refined, memorialize these in a Google Doc or Excel spreadsheet that is easily accessible. Use these finalized personas to brainstorm content. Going forward, you should be able to identify: Which persona will be interested in your product, service or idea. Why will that persona be interested in it? Make sure to regularly review and update personas, as well.


The more detailed your personas are, the better your marketing targeting can be. You should be able to imagine them or draw them. You should be able to simulate an interview with them, to know what tone you should use, and what their interests are. Imagine that you are selling something to them personally and play with your new imaginary customers. 


You know you did a good job if your personas are: Divergent from each other, feel real, and are easy to explain. Create files for each one, so you don't forget anything about them, hang pictures of them around the office, so you feel they are present. If you have coworkers, they all should know these personas perfectly. Your aim is for the company to culturally adopt the concept of talking about these personas as real people.

How can personas help create content?

Audience insights: 

Your created personas will help you understand your audience’s concerns, preferences, and goals. When you know these, you are able to create content your buyers will find engaging, relevant, entertaining and valuable. Personas help you determine that very sort of content you will need. If you divide your current content down by persona, you can simply see which personas are getting enough content - they are nurtured, and which personas need more or a different kind of content.


Communication styles: 

Because you already know who you are talking to, set the tone, style, and delivery strategies for your content according to your personas. For example, some buyers respond best to a friendly, conversational voice, with some jokes and questions, while others trust a more formal tone and serious negotiation. By creating your personas, you’ll determine the best tone and style for your content. You can even target the topics you should be writing about for each persona. 


Content preferences: 

At the end of the day, personas tell you where buyers prefer to get their information. Are they like bookworms? Do they like to sink their teeth into 100-page guides, or do they prefer short, concise texts and easy graphics? This information will help you set the way you create your content for each persona and how your buyers will discover it. It's the same for your creatives. Some people won't watch a video, some will only respond to a colorful picture and some only to a call to action post. Create content that will engage your buyers more effectively. 

Note: The delivery strategies for your content may or may not be the same for all your buyer personas. It is also okay to have only one or to have many buyer personas, it's up to you!


How can you target those personas via online advertising platforms?

Besides demography e.g. age, location and sex, each platform gives us a different way to target the customers. 


LinkedIn, as an employment platform, allows us to target people based on their job title, their knowledge, education, abilities, their current employer, as well as companies they have been employed by or their level of seniority. 


Facebook is more informal and fun, so you can target people according to their interest, pages they like, devices they use, travel plans or according to an upcoming birthday in their friend list. There are a vast number of options you can select to describe your persona(s) as precisely as possible. If you take an interest in this topic, you can read more about Facebook targeting according to interests , as well as location


To sum it all up…

Create a comprehensive list of your personas. 

One campaign should target one persona, for a more effective strategy.

Smaller campaigns, with an in-depth target, are more effective with an individual persona.


Having said this, buyer personas are something you REALLY need to run your business and use the online platforms effectively. Got any questions? Don't hesitate to contact us! 

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